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Case Studies
 

Absolute Solution for NVOCCs and VOCCs

 

With Infinity?s expertise in the logistics industry, we could provide a world-class back-office solution to NVOCC/VOCCs (air/rail/ocean/road). Our methodologies and concepts matches to any organization irrespective of their size, workflow, platform or software they are working with. We are providing an ultimate NO-PAIN solution to our clients.  Our performance parameters for our clients are as follows:

 

On time arrival notice: 99.96%

Claim free shipments: 99.54%

Rates requests: 2 hours to 2.3 days

On time door delivery: 96.0%

Invoice accuracy:  99.56%

   

Find out how Infinity helped an NVOCC Company to grow by 600% by improving their back-office service levels

 

One of the medium sized NVOCC Company grew by 600% in last 3 years after re-structuring their back-office and concentrating on marketing.  Infinity started handling email updates in their software along with tracking & tracing activity.  Soon company found value in Infinity service and started with other back-office activities like rates updating, export documentation and accounting functions.  Company could engage Infinity after hours to help them to reduce the Turn-around-time drastically and also earn customer appreciations. Infinity made sure that all evening backlog is cleared up before next morning.

Title Production Boom

Infinity had the prowess to increase quality Title production by leaps and bounds with high accuracy of processing 60,000 orders per month. It also increased its online search capabilities by performing 35,000 Nationwide Title searches a month.

Zenith towards Financial Tracking

Out Corporate governance expertise scaled its height to hedge fund tracking, harvesting the benefits to clients.

Loan Processing

Helped Mortgage Company to improve client satisfaction

A growing Mortgage Company in the mid-west was struggling with its processors to provide, faster turn time and proper communication to its borrowers. This company initially outsourced 10% of its total files to Infinity. In 6 months they saw high grade quality with loans closing faster than before. They started receiving thank you calls from their delighted customers. As of today we are handling 85% of their work and with this they could cut down the cost. by 60%

Enabled Small Sized Broker to make profits

A small sized broker was unable to hire people in his office because of high pay scale demands. When Infinity approached them he took a step to outsource to us. Soon he realized that he had made the correct decision and is very much confident about our service levels. Today he does not worry about his loan files; instead he is utilizing his time and energy in getting new customers.