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Case Studies
Absolute
Solution for NVOCCs and VOCCs
With
Infinity’s expertise in the logistics industry, we could
provide a world-class back-office solution to NVOCC/VOCCs
(air/rail/ocean/road). Our methodologies and concepts matches
to any organization irrespective of their size, workflow,
platform or software they are working with. We are providing
an ultimate NO-PAIN solution to our clients. Our performance
parameters for our clients are as
follows:
On time arrival
notice: 99.96%
Claim free
shipments: 99.54%
Rates requests: 2
hours to 2.3 days
On time door
delivery: 96.0%
Invoice
accuracy: 99.56%
Find
out how Infinity helped an NVOCC Company to grow by 600% by
improving their back-office service
levels
One
of the medium sized NVOCC Company grew by 600% in last 3 years
after re-structuring their back-office and concentrating on
marketing.
Infinity started handling email updates in their
software along with tracking & tracing activity. Soon company found
value in Infinity service and started with other back-office
activities like rates updating, export documentation and
accounting functions.
Company could engage Infinity after hours to help them
to reduce the Turn-around-time drastically and also earn
customer appreciations. Infinity made sure that all evening
backlog is cleared up before next morning.
Title Production Boom
Infinity had the prowess to increase quality Title production
by leaps and bounds with high accuracy of processing 60,000
orders per month. It also increased its online search capabilities
by performing 35,000 Nationwide Title searches a month.
Zenith towards Financial Tracking
Out Corporate governance expertise scaled its height to hedge fund tracking, harvesting the benefits to clients.
Loan Processing
Helped Mortgage Company to improve client satisfaction
A growing Mortgage Company in the mid-west was struggling with its processors to provide, faster turn time and proper communication to its borrowers. This company initially outsourced 10% of its total files to Infinity. In 6 months they saw high grade quality with loans closing faster than before. They started receiving thank you calls from their delighted customers. As of today we are handling 85% of their work and with this they could cut down the cost. by 60%
Enabled Small Sized Broker to make profits
A small sized broker was unable to hire
people in his office because of high pay scale demands. When
Infinity approached them he took a step to outsource to us.
Soon he realized that he had made the correct decision and is
very much confident about our service levels. Today he does
not worry about his loan files; instead he is utilizing his
time and energy in getting new customers. |
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